Refund and Return Policy

Return Eligibility
Returns are accepted within 30 days of delivery if the product is unused, in original packaging, and in resalable condition. Used or damaged items may not be eligible.

Return Process
To initiate a return, contact PolarHeat™ support for return authorization. Unauthorized returns may not be accepted.

Return Shipping Costs
Customers are responsible for return shipping unless the product is defective or damaged upon arrival.

Refund Processing
Refunds are processed after inspection of the returned item. Approved refunds will be issued to the original payment method within 7–10 business days.

Shipping Charges
Original shipping charges are non-refundable. Warranty claims are handled separately under the manufacturer’s warranty.